Método para implantação de memória organizacional na administração pública

Abstract

In recent years, studies highlight the importance of the process of preserving, conserving and sharing knowledge, experience and skills within organizations. It is considered that much of the success and competitive advantage achieved in an organization is in how these skills are acquired and managed. The Brazilian public organizations, in many cases, disregard the importance of organizing and preserving their memory, whether as stocks of knowledge useful to society, whether as a necessary element for prospective analyzes, important for the formulation of new policies and / or making administrative decisions. Looking from the social point of view, there is no use producing knowledge if this is not available to be reached by those who need it, whether an individual or a society. The stock of knowledge that is no longer incorporated results in the rethink and, sometimes, in the restart processes, actions and projects which may represent financial losses for the country. The management of the organizational memory allows the proper collection, storage, organization and dissemination of Knowledge, representing an efficient mechanism for retaining and avoiding information loss over time. In this view, it is proposed the method to assist the public organizations in the implementation of the organizational memory, enabling the management of relevant knowledge to the development of the organization and allowing access to any citizen who needs it. The work starts with the analysis of the scientific production of the subject, enabling check the low frequency of studies on the subject, especially in relation to public organizations. The construction method uses the phases of the project life cycle - initiation (definition), planning, execution, monitoring and control and finishing, to structure the steps that should be considered in preparing a project for implementation of organizational memory. The proposed method is confronted with actual cases in the implementation analysis of three different types of collections - archival, bibliographic and electronic documents (organizational repositories), made in the following public organizations: the National Council for Scientific and Technological Development (CNPq), Ministry of Science, Technology and Innovation (MCTI) and Superior Court of Justice (STJ), allowing to verify the efficiency of the proposed method. It is concluded that the development and maintenance of a system of organizational memory retention favors the creation of an intellectual panorama production of the organization and / or a specific area and / or professional groups. The use of information for the management of strategic actions is subject to the operation of the agency itself and its objectives, which is built through the process of information dissemination and transference of knowledge. The management of organizational memory shall guarantee the full access to knowledge generated by the institutions at the time requested.